FAQs

When will my order ship?

• In-hand items: Ship within 1–2 weeks
• Pre-orders: Take 1–4 months for production, then 1–2 weeks to ship after arrival

Can I combine orders?

No. Orders cannot be combined once placed.

Can I change my shipping address?

Address changes are only accepted during specific timeframes announced on the support page. ( @fantasychibi.support )

No changes once grading begins.

What if my package is lost or stolen?

Once shipped, packages are handled by USPS.
You will need to contact your local post office for assistance.

Do you ship internationally?

Yes! International shipping typically takes 2–12 weeks, depending on location.

What is pin grading?

Pins are handmade and may have small imperfections.

• Please note that all pins are sold as mixed grade in order to keep costs affordable and shipping times fast. However, each pin will be quickly inspected for any major defects before shipment.
• Chibi will be working with a manufacturer that has produced very few B-grade pins, and even those imperfections were minor. If any pin has a significant flaw, customers will be notified via email prior to shipping.

Why does my pin have small flaws?

All enamel pins are handmade. Minor imperfections like tiny scratches, bubbles, or uneven enamel are normal.

Can I buy pre-orders and in-hand items together?

No. Orders containing both will be refunded.

Do pre-orders have exact dates?

No. Timelines are estimates and may change due to manufacturing delays.

Do you restock sold out pins?

Some designs may restock, but many are limited edition (LE) and will not return.

Can I resell my pins?

Yes, but while the pin is still in stock you must follow:
Drop Price + Shipping + Fees
After sell out, pricing is up to you.

What if there is an issue with my order?

Contact support within 14 days of delivery with your order number and photos.

Do you accept returns or exchanges?

Only for order issues (wrong item, missing item, etc.).
No returns based on grading.

Where do I contact you?

• Email: fantasychibisup@gmail.com
• Instagram: @fantasychibi.support

Is your merch official anime merchandise?

No. All designs are fan-made and not officially licensed.